In October 2013, the Accreditation Canada has awarded Southdown the Accreditation with Exemplary Status for its commitment to providing safe and high quality health services.
As part of the accreditation process, Southdown has undergone a rigorous evaluation process. Following a comprehensive self-assessment, external peer surveyors conducted an on-site review during which they assessed Southdown’s leadership, governance, clinical programs and services against Accreditation Canada requirements for quality and safety. These requirements include national standards of excellence; required safety practices to reduce potential harm; and questionnaires to assess the work environment, patient safety culture, governance functioning and client experience. In result, Southdown has surpassed the fundamental requirements of the Qmentum accreditation program.
The accreditation process has been very rewarding for Southdown’s team who learned about their strengths and opportunities for improvements. The surveyors stated in their final report:
There is a well-established and shared values base, inherent in all that Southdown espouses to be in terms of its mission and vision. Furthermore, those values are expressed and visible in day-to-day interactions between staff and residents, which is a testimony to the leadership of the organization and the staff they recruit and retain.